Terms of Business of LHW Financial Planning Ltd.
These Terms of Business set out the basis on which LHW Financial Planning Ltd will provide services to you as a private client of the firm. Please take a few minutes to read through them and if you have any questions we will be happy to answer them.
- The offices of LHW Financial Planning Ltd are situated at 3rd Floor, Avoca Court, Temple Road, Blackrock, Co Dublin. Our telephone number is +353&160;1&160;217&160;0130, our email address is info@lhw.ie and our website address is www.lhw.ie
- LHW Financial Planning Ltd is regulated by the Central Bank of Ireland under the Investment Intermediaries Act, 1995 (as amended) and the European Communities Insurance Mediation Regulations, 2005. Copies of our authorisations are available on request. Alternatively, the Central Bank of Ireland holds registers of regulated firms which can be viewed on their website www.centralbank.ie
- LHW Financial Planning Ltd is subject to the Central Bank of Ireland’s Consumer Protection Code 2012, the Minimum Competency Code 2011 and the Fitness and Probity Standards which offer protection to consumers. These codes and the Fitness & Probity Standards can be found on the Central Bank of Ireland's website www.centralbank.ie
- The firms' services which are covered under the Central Bank of Ireland’s authorisation are:
- Advising you in relation to the nature of each of the protection and investment products in the market and advising you as to which products are suitable for your needs;
- Identifying and selecting suitable product providers;
- Receiving and transmitting orders on your behalf.
- LHW also provide other services which are not regulated by the Central Bank of Ireland. Should we be discussing or recommended such services we will always make it clear that this is the case.
- LHW Financial Planning Ltd will conduct a fair and personal analysis of the market for financial products on your behalf before providing advice and/or recommendations in relation to these products. This analysis will focus on key issues such as price, product features, investment or other risks and potential penalties where a contract is surrendered/encashed. The analysis will also take account of your own personal and financial circumstances and your particular needs and requirements.
- LHW Financial Planning Ltd provide advice on insurance and non insurance based products on a non-independent basis as we may receive commission and other payments from the product provider of these products. Summary details of these payments will be included in a product information document, which you are legally entitled to receive before an application for a product is completed, and full details will be included with your cooling-off letter.
- LHW Financial Planning Ltd offers a range of fee-based services including but not restricted to Pension or Investment reviews, Financial Planning reports and general financial/protection reviews. Depending on your requirements and the services you require, LHW Financial Planning Ltd may charge a fee for the service. If you choose to pay by way of a fee, we will agree the fee basis with you in writing prior to providing you with the required service. Our fee will be based on rates determined by the nature and complexity of the required work and the seniority of the employees required to provide the service.
- It is the policy of LHW Financial Planning Ltd to only use personal data for the purposes it was provided. We may share personal data with insurance companies, cloud services providers and other third party service providers with which we deal for the purpose of providing our services. All 3rd parties will only process your data in accordance with our instructions. We monitor these 3rd parties processes in order that they meet all regulatory requirements.
- During the course of our business dealings with customers, it is the policy of LHW Financial Planning Ltd to take all reasonable steps to avoid any potential conflicts of interest which might adversely affect the interests of our customers. Where conflicts arise which cannot be reasonably avoided, LHW Financial Planning Ltd will disclose the general nature and/or the source of the conflict to you. In such circumstances, we will only proceed with the provision of the service or product where there is directly or indirectly a conflict of interest when you have confirmed in writing that you are aware of the conflict and that you still wish to proceed. LHW Financial Planning Ltd will also undertake to ensure that the conflict does not result in damage to your interests.
- LHW Financial Planning Ltd will, if necessary, exercise its legal rights to receive any payments due to it from clients for business services provided by it and, to be reimbursed for any value obtained by the firm for clients arising from payments by the firm on behalf of clients who subsequently default in any payment due to the firm.
- Product producers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit. Details of these will be included in your product terms and conditions.
- Any complaint that you may have in relation to the business services provided should be made in writing to the firm outlining the nature of your complaint. Please address any such complaints to Maurice McCann who is our Compliance Officer. Any such complaint will be acknowledged within 5 business days. The complaint will be fully investigated by LHW Financial Planning Ltd and a full written response will be provided to you. We will aim to complete the investigation and resolution of a complaint within 40 business days from the date of receipt of your complaint. In the event that you remain dissatisfied with the firms handling and response to your complaint you are entitled to refer your complaint to the Financial Services and Pensions Ombudsman. Their offices are located at Lincoln House, Lincoln Place, Dublin 2. They may also be contacted by telephone on +353&160;1&160;567&160;7000 or by email at www.fspo.ie
- LHW Financial Planning Ltd is a member of the Investor Compensation Company Limited (ICCL) and is also a member of the Irish Brokers Association Compensation Fund. These compensation arrangements are designed to provide certain remedies to eligible clients on default by a firm. Your legal rights as a client of LHW Financial Planning Ltd are not affected by these schemes. The ICCL provides compensation of 90% of the loss subject to a maximum of €20,000 for a valid claim. In addition, the separate IBA Compensation Fund can provide compensation based on its own criteria for a loss of up to €100,000 per claim subject to an overall limit of €250,000 for LHW Financial Planning Ltd.
- LHW Financial Planning Ltd will issue a receipt for each non-negotiable or negotiable instrument or payment received. This is required pursuant to Section 30 of the Investment Intermediaries Act 1995, (as amended).
- LHW Financial Planning does not provide advice on the discharge of debts. No statement made by us in relation to debts should be construed as advice and should not be relied upon when taking action in relation to debt discharge.
The effective date of this version of our Terms of Business Document is 02/10/2018